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Legal

Booking Terms

Effective July 2026 · The Joi N Beautie · Texas

Thank you for booking with us. These Booking Terms govern your appointments at The Joi N Beautie. By booking, you agree to these terms in full.

Booking & Confirmation

Appointments are made online through our booking site. We will ask for your name and phone number, and you will receive a confirmation. Please review the service, date, and time carefully before confirming — your time slot is reserved exclusively for you.

Cancellations

Please cancel or reschedule at least 24 hours before your appointment. This allows us to offer your slot to another client.

Cancellations with less than 24 hours' notice may result in loss of your appointment slot. Repeated late cancellations may affect your ability to book future appointments.

No-Shows

Failure to appear for a scheduled appointment without prior notice will be recorded as a no-show. No exceptions. Repeated no-shows may result in being unable to book future appointments.

Grace Period

We offer a 15-minute grace period. If you arrive within 15 minutes of your start time, we will do our best to complete your service. Arrivals more than 15 minutes late will result in a cancelled appointment. If you are running behind, please contact us right away.

Payment

We accept the following payment methods:

  • Cash
  • Zelle
  • Apple Pay
  • Google Pay
  • Stripe (credit or debit card)
  • Buy Now, Pay Later — Affirm, Klarna, Afterpay, or Zip (subject to the provider's approval)

Please have one of the above methods available on the day of your appointment.

Health & Safety Disclosures

Please inform us of any allergies, scalp conditions, medications, or health concerns that could affect your service before we begin. The Joi N Beautie is not responsible for adverse reactions arising from conditions or sensitivities the client failed to disclose prior to service.

Studio Rules

  • No extra guests or children unless they are also being serviced.
  • Please arrive at — but not significantly ahead of — your scheduled start time.

Satisfaction Policy

Please raise any concerns about your service before you leave the studio. Once you have left, we are unable to make changes or adjustments to the service.

Photography & Social Media

We may ask your verbal permission to photograph your finished look for use on our social media or portfolio. You are always free to decline. By agreeing to photography at the studio, you grant The Joi N Beautie permission to use your image for those purposes. We will not tag you or identify you by name without your additional permission.

Right to Refuse Service

We may decline or stop a service for any lawful, non-discriminatory reason, including safety or hygiene concerns, disruptive behavior, or policy violations. We will never refuse service on the basis of race, color, religion, sex, national origin, disability, or any other protected class.

Limitation of Liability

To the fullest extent permitted by Texas law, The Joi N Beautie's total liability arising out of or related to any appointment or service shall not exceed the total amount you paid for that specific service. In no event shall we be liable for any indirect, incidental, consequential, or punitive damages.

SMS & Text Messages

We do not currently send appointment reminders or marketing messages by text. If we introduce SMS communications, we will obtain your written consent as required by law before sending any messages, and you will always have a clear way to opt out.

Binding Arbitration; Jury Trial Waiver; Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND YOUR RIGHT TO A JURY TRIAL.

a. Scope

Except as provided below, any dispute, claim, or controversy between you and The Joi N Beautie arising out of or relating to these Booking Terms, any appointment or service, or the relationship between you and the studio shall be resolved exclusively by final and binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (available at adr.org/consumer), as modified by these terms.

b. Informal Resolution First

Before filing for arbitration, you must first send a written Notice of Dispute to info@ertechsolutions.us describing the nature of your claim, the relief you are seeking, and your contact information. We will do the same before initiating any claim against you. Both parties agree to make good-faith efforts to resolve the dispute informally for at least 30 days before proceeding to arbitration.

c. Exceptions

The following claims are not subject to arbitration:

  • Claims that qualify for and are brought in small claims court on an individual basis
  • Applications for emergency injunctive relief to prevent irreparable harm
  • Claims for intellectual property infringement

d. Arbitration Procedures

Arbitration will be conducted before a single neutral arbitrator. For claims of $25,000 or less, arbitration will be conducted solely by written submissions unless the arbitrator determines a hearing is necessary. For claims exceeding $25,000 that require a hearing, the hearing will take place in Harris County, Texas, or by telephone or video at your election. The arbitrator may award any remedy available in court on an individual basis. The award is final and binding and may be entered as a judgment in any court of competent jurisdiction.

e. Fees

For claims not exceeding $10,000, The Joi N Beautie will pay all AAA filing, administrative, and arbitrator fees. For claims exceeding $10,000, AAA fee-sharing rules apply.

f. Class Action and Representative Action Waiver

YOU AND THE JOI N BEAUTIE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING.

g. Opt-Out Right

You may opt out of this arbitration agreement by sending written notice to info@ertechsolutions.us within 30 days of first agreeing to these terms. Your notice must include your full name, the phone number or email on your booking, and a clear statement that you elect to opt out of arbitration. If you opt out, disputes will be resolved in the courts of Harris County, Texas. The class action waiver in section (f) remains in effect regardless of whether you opt out.

h. Governing Law & Venue

These terms and all disputes are governed by the laws of the State of Texas. For any claims not subject to arbitration, you consent to the exclusive jurisdiction and venue of the state courts of Harris County, Texas.

i. Jury Trial Waiver

FOR ANY DISPUTE NOT RESOLVED THROUGH ARBITRATION, YOU AND THE JOI N BEAUTIE WAIVE ALL RIGHTS TO A TRIAL BY JURY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

j. Survival

The arbitration agreement, class action waiver, and jury trial waiver survive termination of these terms and apply to any dispute arising from events that occurred prior to such termination.

Entire Agreement

These Booking Terms, together with our Privacy Policy, constitute the entire agreement between you and The Joi N Beautie regarding your appointments and supersede any prior verbal or written representations. If any provision is found unenforceable, the remaining provisions continue in full force.

Changes to These Terms

We may update these Booking Terms from time to time. The current version will always be posted here with the effective date at the top. Continued use of our booking site after changes are posted constitutes acceptance of the updated terms.

Contact

The Joi N Beautie
info@ertechsolutions.us